Guest Services 


Sherway Gardens prides itself on providing our guests with exceptional service.  We welcome the opportunity to serve you and assist in making your visit to Sherway Gardens a special one.

The Guest Services Team located at the Guest Services Desk located at Entrance 7 will assist you in whatever way they can - just ask!  For telephone inquiries, please call (416) 621-1070.

Our Guest Services staff are well informed about where to find most brands and products at Sherway. If you are looking for something specific, or just need a gift giving idea, drop by the Guest Services Desk and our staff will happily assist you.

Family/Disability Assist Washrooms
Family/Disability Assist Washrooms are located near Door 3.

Mall Directories 

Printed mall directories layouts are always available at the Guest Services Desk located at Door 7 by Shoppers Drug Mart or online

Parenting Rooms

Parenting rooms are located near Door 3 and in the Gourmet Fair Washroom area. They provide a clean, comfortable and private area to feed and change your child. A baby bottle warmer is available at Guest Services.

Self service strollers are available at Door 4 and Door 6 for $6. Machines accept change, bills, Visa, MC & Am Ex.

Valet Parking
We have 2 Valet Parking is located on the north side between Door 3 and Holt Renfrew, and the other is located on the south side of the shopping centre between Door 7 and Hudson's Bay.

Cost for Valet Parking is $8.00.  Simply drop your car off in one of these locations and Valet by Gatsby will take care of the you more time for shopping!

Regular Hours of Operation:
Monday - Friday: 11:00am-9:00pm
Saturday: 9:30am-9:00pm
Sunday: 11:00am-6:00pm

Taxi Direct-Line phones are located at entrance 4,5,6, and 7


Wheelchairs are available from the Security Office located just inside Door 3. They are available during regular shopping centre hours on a first-come, first-served basis.

Wheeltrans Stops
Wheeltrans stops are found at both Door 4 and Door 7 where automated doors are located.

Lost and Found
If you are trying to locate a lost item, please contact our Security at 416-621-1140.

Battery Boost
If you return to your car and discover you need a battery boost, please call Security at 416-621-1140

In-store Services:
Post office is located inside Shoppers Drug Mart at Entrance 7.
Currency Exchange is located inside the Bank of Nova Scotia.
Ticket Master is located inside Jean Machine.