Guest Services 


Sherway Gardens prides itself on providing our guests with exceptional service.  We welcome the opportunity to serve you and assist in making your visit to Sherway Gardens a special one.

The Guest Services Team located at the Guest Services Desk located at Entrance 7 will assist you in whatever way they can - just ask!  For telephone inquiries, please call (416) 621-1070.

Our Guest Services staff are well informed about where to find most brands and products at Sherway. If you are looking for something specific, or just need a gift giving idea, drop by the Guest Services Desk and our staff will happily assist you.

Family/Disability Assist Washrooms
Family/Disability Assist Washrooms are located near Door 3.

Mall Directories 

Printed mall directories are always available at the Guest Services Desk at Sherway Square or online

Parenting Rooms

Parenting rooms are located near Door 3 and in the Gourmet Fair Washroom area. They provide a clean, comfortable and private area to feed and change your child. A baby bottle warmer is available at Guest Services.

Self service strollers are available at Door 4 and Door 6 for $6. Machines accept change, bills, Visa, MC & Am Ex.

Valet Parking
We have 2 Valet Parking is located on the north side between Door 3 and Holt Renfrew, and the other is located on the south side of the shopping centre between Door 7 and Hudson's Bay.

Cost for Valet Parking is $8.00.  Simply drop your car off in one of these locations and Valet by Gatsby will take care of the you more time for shopping!

Regular Hours of Operation:
Monday - Friday: 11:00am-9:00pm
Saturday: 9:30am-9:00pm
Sunday: 11:00am-6:00pm

Taxi Direct-Line phones are located at entrance 4,5,6, and 7


Wheelchairs are available from the Security Office located just inside Door 3. They are available during regular shopping centre hours on a first-come, first-served basis.

Wheeltrans Stops
Wheeltrans stops are found at both Door 4 and Door 6 where automated doors are located.

Lost and Found
If you are trying to locate a lost item, please contact our Security at 416-621-1140.

Battery Boost
If you return to your car and discover you need a battery boost, please call Security at 416-621-1140

In-store Services:
Post office is located inside Shoppers Drug Mart at Entrance 7.
Currency Exchange is located inside Marlin Travel or Bank of Nova Scotia.
Ticket Master is located inside Jean Machine.